The 4 skills of any successful facility management leader in 2021

It is safe to say that those in facility management must possess a wide range of essential skills. This has never been more true than in 2021, now that the COVID-19 pandemic has fuelled immense changes to the workplace and facility management responsibilities.

According to the International Facility Management Association (IFMA), a facility manager (FM) must  “ensure the functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology.” 

So what are the skills needed to achieve this? IFMA lists a number of “skill sets” required of facility management professionals:

  • Occupancy and human factors
  • Operations and maintenance
  • Sustainability
  • Facility information and technology management
  • Risk management
  • Communication
  • Performance and quality
  • Leadership and strategy
  • Real estate
  • Project management
  • Finance and business

That is some list!  How about we add some focus.

Proxyclick reached out to several industry experts and asked them to choose what they believe is the #1 skill for success. 

Each FM also provided real-life examples along with their insights into why each skill is vital to crafting an efficient and safe work environment. 

And the top 4 are:

  1. Technological creativity
  2. Compassion
  3. Adaptability
  4. A data-driven mindset.

Of course these skills are not just needed in FM, but the article outlines how these are demonstrated in our industry.  It is well worth a read.

Facility Management is all about the employees working for you within all FM services, the different stakeholders, the end users, and the guests.

By Charles Whelan on 20/08/2021